Shipping policy
Shipping Policy
Shipping Policy – Donambri
At Donambri, we are committed to delivering your orders quickly, safely, and efficiently. We understand how important it is to receive your purchases on time, and we work with trusted shipping partners to ensure a smooth delivery experience.
Please review our shipping policy below before placing your order.
Order Processing
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Orders are processed within 1–2 business days after payment has been successfully received.
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Orders are processed Monday through Saturday (excluding U.S. public holidays).
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Orders placed on Sundays or holidays will begin processing on the next business day.
Once your order has been processed, you will receive a shipping confirmation email with your tracking information.
Shipping Time
United States
Standard Shipping
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Estimated Delivery: 3–7 Business Days
Express Shipping (If Available)
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Estimated Delivery: 2–4 Business Days
Delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, or holiday seasons.
Shipping Rates
Shipping charges are calculated at checkout based on your shipping address and selected shipping method.
From time to time, Donambri may offer Free Shipping promotions. Any applicable free shipping offer will be displayed on our website during checkout.
Order Tracking
Once your order has been shipped, you will receive an email containing:
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Order confirmation
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Tracking number
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Carrier information
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Tracking link
Please allow 24–48 hours for tracking information to become active.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided:
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Please contact us immediately before your order ships.
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Once an order has been shipped, we cannot guarantee address changes.
Orders returned due to an incorrect address may require additional shipping charges for reshipment.
Lost, Stolen, or Delayed Packages
While we work with reliable shipping carriers, Donambri cannot be held responsible for:
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Shipping delays caused by carriers
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Weather-related delays
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Customs or government delays (if applicable)
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Lost or stolen packages after they have been marked as delivered
If you experience any shipping issues, please contact our support team, and we will do our best to assist you.
Multiple Shipments
If your order contains multiple products, your items may arrive in separate packages depending on product availability or warehouse locations.
If this happens, you will receive separate tracking numbers for each shipment.
Damaged Packages
If your order arrives damaged:
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Take clear photos of the package and product.
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Contact us within 48 hours of delivery.
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Include your order number and photos.
Our support team will review your case and provide an appropriate resolution as quickly as possible.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact us as soon as possible.
Orders can only be changed or cancelled before they have been shipped.
Once an order has been dispatched, we are unable to cancel or modify it.
International Shipping
At this time, Donambri ships within the United States only.
We are actively working to expand our shipping services to additional countries in the future.
Contact Us
If you have any questions about your order or shipping, our customer support team is happy to assist you.
Donambri Customer Support
📧 Email: yduddu246@gmail.com
📞 Phone: +1 (516) 738-7468
🕒 Customer Support Hours:
Monday – Saturday
9:00 AM – 6:00 PM (EST)
Thank You for Shopping with Donambri
We sincerely appreciate your trust in Donambri. Our goal is to provide a seamless shopping experience, high-quality products, and reliable shipping so you can shop with confidence. Thank you for choosing us—we look forward to serving you again.